Cancellation Policy
Because our small-group experiences and custom private tours require meticulous planning, local asset booking, and limited spaces, we enforce a transparent cancellation policy to balance fair hospitality with operational realities.
Public Group Tours
| Time of Cancellation Notice | Refund Eligibility |
|---|---|
| 7+ days prior to scheduled tour | 100% Full Refund (minus credit card processing fees) |
| 3 to 6 days prior to scheduled tour | 50% Partial Refund |
| Less than 72 hours or No-Show | Non-refundable |
Private & Customized Tours
- Cancellations made 14 days or more before the scheduled tour date will receive a full refund of the amount paid, minus any non-recoverable direct deposits made to third-party vendors (e.g., private wineries, boutique workshops).
- Cancellations made between 7 and 13 days prior will receive a 50% refund.
- Cancellations made less than 7 days before the scheduled date are non-refundable. However, we are happy to work with you to reschedule your private experience to an alternative date within 12 months, subject to availability.
Cancellations by Shalom Carmel
In rare, extreme circumstances where we must cancel a tour due to severe weather, safety alerts, or sudden guide illness, you will be offered an immediate 100% full refund or the option to transfer your booking to an alternative date.
Important Legal Disclaimer: This text is a foundational operational baseline structured for standard boutique travel and guiding companies. It does not constitute formal legal counsel. Before officially publishing these pages live to your site, you should review them with a local qualified attorney to ensure compliance with specific Israeli consumer protection regulations and international data acts (like GDPR if marketing heavily to EU tourists).